Please read this policy carefully before purchasing The Flow Pant or The Ease Jacket, as the fabric composition and finish require special handling during try-on.
The Flow Pant and The Ease Jacket are crafted from an ultra-soft, brushed luxe fabric designed for elevated comfort and refined everyday wear.
Due to this fabric composition:
- The garment cannot be spot cleaned
- Residue such as deodorant, makeup, moisturiser, fake tan, perfume, glitter or body oils cannot be wiped off
- Even gentle cleaning methods (including baby wipes) will leave marks
- Removing residue requires a full machine wash
Once washed, the garment can no longer be resold as new and is therefore ineligible for return.
For this reason, we strongly recommend:
- Showering prior to try-on
- Removing makeup, fake tan, moisturiser, perfume and deodorant
- Avoiding contact with glitter, pet hair or body oils
- Trying the garment on in a clean, dry environment
We encourage reviewing our styling and fit videos on social media or contacting us for sizing guidance before purchase to help minimise the need for returns as we enforce these return standards strictly.