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Frequently asked questions

Order

When will my order be shipped?

Orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order is shipped, you’ll receive a confirmation email with tracking details.

During launch periods or promotions, processing times may be longer.

Do you ship internationally?

Yes, we offer express international express shipping with DHL to selected countries for a flat rate of:

  • New Zealand $40.00AUD
  • USA, EUROPE, UK, ASIA $60.00AUD

Please note that international customers are responsible for any duties or taxes imposed by their local customs authority.

Will sold-out items be restocked?

Some styles may be restocked depending on demand, however we do not guarantee restocks. If a size is sold out, we recommend signing up for restock notifications on the product page.

Sizing, Fit & Garment Care

What size should I choose?

We recommend choosing your usual size. We have our models sizing listed on each product page, along with our many try on videos located on our social media handles. These videos are designed to provide further visual understanding on fit for different heights and sizes before purchasing. 

If you’re between sizes or unsure, sizing up is generally more comfortable for everyday wear. If you need further assistance, please contact us before placing your order.

What is the difference between the Foundation legging VS the Drift legging? 

Foundation Legging

For those who love a barely-there feel.

Lightweight and smooth, the Foundation Legging is crafted from a soft, stretch Lycra designed to move like a second skin. Ideal for training, high movement, and warmer days, it delivers flexibility, comfort, and all-day wear without weight.

Choose Foundation if you want:

  • A lightweight, second-skin feel
  • Maximum stretch and breathability
  • A performance-led legging for training and daily wear

Drift Legging

For those who prefer weight, structure, and softness.

Designed with a premium interlock fleece, the Drift Legging offers a heavier, more substantial feel with gentle compression. Soft against the skin and refined in appearance, it’s made for year-round wear — from slow mornings to long days.

Choose Drift if you want:

  • A heavier, more structured legging
  • Soft fleece comfort with gentle support
  • A lifestyle-first legging that wears beyond the gym
How do I care for my garments?

Each product page includes specific care instructions. Following these guidelines will help maintain the quality, finish, and longevity of your BODYSLATE pieces.

Returns

What is your returns policy?

We have a 14 day return policy, meaning you have 14 days from receiving your item to request a return for a store credit, which can also be used to exchange your item. Items purchased on sale or during a promotion are not eligible for return, exchange or store credit. 

The customer is responsible for the return postage to our facility and the original shipping fees are non-refundable and will not be included in the store credit. You can read our full returns policy here.

How do I make a return?

Please email our Customer Service team at hello@bodyslate.com.au within 14 days of receiving your item to receive all details on how to return your item back to our facility. 

What do I do if I think I have received a faulty item?

If you believe your item is faulty, please contact us immediately at hello@bodyslate.com.au with:

  • Your order number
  • Clear photos
  • A description of the issue

Crease lines from folding during transit are normal and will disappear after washing. 

Please note: We are unable to accept returns for items that have been damaged due to washing, improper care, or general wear and tear.

Items will be assessed in accordance with Australian Consumer Law.

How long does it take for my return to be processed? 

Please allow 3 business days for your return to be processed once received back at our facility. 

During our EOFY, BLACK FRIDAY & SALES, please allow 7 business days for this to be processed.

Can I return final sale or discounted items?

Any items purchased during our sale periods or discounted items are not eligible to be returned for a store credit or exchange.

Contact Us

Can't find your question here?

For all additional questions, enquiries, or feedback, please fill out this contact form, and our team will get back to you as soon as possible.